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How You Can Build Loyal Customers That Stay For Life

David "Teddy" Owen

Matthew Barnett is the CEO and head of product for Bonjoro; a loyalty platform for building loyal customers that stay for life with over 50k happy customers.

This episode originally aired on Nov 11th, 2022. So, if you didn't listen to it, now it's a great time to do it!

He has a passion for brand, product-led growth, and SaaS companies. Matt loves building high-performing teams and PLG-focused companies, and in his downtime mentoring other startups making waves. For 10 years he has run one of Sydney's most active founder groups, X-tech, where they mix trips away surfing, kitesurfing, and getting outdoors with sessions on founder exits, trials, growth, and more.

Here’s a glimpse of what you’ll learn:

  • Matthew's background

  • About Bonjoro

  • What "loyalty" means

  • Map out the customer journey

  • How to make your customers come back

  • How to build high-performing teams

  • Tips for the BFCM

Resources mentioned in this episode:

Sponsor for this episode...

This episode is brought to you by BSR Digital.

BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.

To learn more about BSR Digital, visit their website or book a call here.


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