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The Key to Customer Feedback: Best Practices for Ratings & Reviews

Updated: Apr 6, 2023

David "Teddy" Owen

Gabrielle San Nicola has worked in e-commerce for over 5 years on both the agency and platform sides. She now heads up East Coast & EMEA partnerships for Okendo, a customer intelligence solution built for brands.

Here’s a glimpse of what you’ll learn:

  • Gabrielle's Background

  • Expert Insights on the Importance and Best Practices of Ratings & Reviews

  • Overcoming the Fear of Not Having Enough Reviews

  • Insights on Where Brands Should Place Reviews

  • Exploring the Best Formats for Customer Reviews, from Text to Video

  • Unleashing the Power of Zero Party Data: Best Practices and Applications for Okendo Connect

  • Crafting a Killer Survey: Expert Tips for Creating Effective Customer Feedback

  • Where to Use Customer Feedback for Maximum Impact

Resources mentioned in this episode:

Sponsor for this episode...

This episode is brought to you by BSR Digital.

BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.

To learn more about BSR Digital, visit their website or book a call here.


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