Vance Morris is a Customer Service Speaker and a Service and Marketing Strategist at Deliver Service Now Institute, where he shares insider secrets on how the magic of customer and guest service is created and helps companies adopt the strategies he learned over the years.
He is a Disney veteran, having spent more than a decade working at Walt Disney World in Orlando, Florida. Vance is the author of Systematic Magic: 7 Magic Keys to Disnify Any Business. He is also an established international speaker and a customer experience strategist and consultant.
Here’s a glimpse of what you’ll learn:
Vance Morris' background, how he joined Disney, and why he started his company
What makes Disney special and magical?
Vance's advice to business owners on building a company using the Disney secrets
Vance shares his tactics for providing exceptional customer service
The value of getting feedback from customers and including employees in the decision-making process
Vance talks about documenting processes, providing quality products, and creating “wow” experiences
How does Disney measure customer happiness?
In this episode…
Do you want more clients, money, and engaged employees? What makes Disney magical? Why do customers keep going back for more? What is Disney’s secret to success?
According to Vance Morris, Disney enthusiasts enjoy visiting Disney World because they have magical experiences there. The company focuses on creating emotional connections and attachments with its customers, differentiating it from the competition. This experience is special and attractive to its target audience. So what can business owners do to build a company modeling the Disney magic?
In this episode of The Fit Growth Machine Podcast, Brian Roisentul interviews Vance Morris, a Customer Service Speaker and a Service and Marketing Strategist at Deliver Service Now Institute, about how businesses can use unique experiences to attract lifetime clients. Vance shares his strategies for providing exceptional customer service, talks about the benefits of documenting processes, and discusses the value of including employees in the decision-making process.
Resources mentioned in this episode:
Sponsor for this episode...
This episode is brought to you by BSR Digital.
BSR Digital helps e-commerce brands that want to scale their business to the next level through Facebook, Instagram & Google Ads. Founded by Brian Roisentul, the social media marketing agency currently manages over $3.6M/yr on Facebook, Instagram & Google Ads.