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How To Build Loyal Customers That Stay For Life

David "Teddy" Owen

Matthew Barnett is the CEO and head of product for Bonjoro; a loyalty platform for building loyal customers that stay for life with over 50k happy customers.

He has a passion for brand, product-led growth, and SaaS companies. Matt loves building high-performing teams and PLG-focused companies, and in his downtime mentoring other startups making waves. For 10 years he has run one of Sydney's most active founder groups, X-tech, where they mix trips away surfing, kitesurfing, and getting outdoors with sessions on founder exits, trials, growth, and more.

Here’s a glimpse of what you’ll learn:

  • Matthew's background

  • About Bonjoro

  • What "loyalty" means

  • Map out the customer journey

  • How to make your customers come back

  • How to build high-performing teams

  • Tips for the BFCM

Resources mentioned in this episode:

Sponsor for this episode...

This episode is brought to you by BSR Digital.

BSR Digital helps e-commerce brands that want to scale their business to the next level through Facebook, Instagram & Google Ads. Founded by Brian Roisentul, the social media marketing agency currently manages over $3.6M/yr on Facebook, Instagram & Google Ads.

To learn more about BSR Digital, visit their website or book a call here.


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