How To Build Loyal Customers That Stay For Life
Matthew Barnett is the CEO and head of product for Bonjoro; a loyalty platform for building loyal customers that stay for life with over 50k happy customers.
He has a passion for brand, product-led growth, and SaaS companies. Matt loves building high-performing teams and PLG-focused companies, and in his downtime mentoring other startups making waves. For 10 years he has run one of Sydney's most active founder groups, X-tech, where they mix trips away surfing, kitesurfing, and getting outdoors with sessions on founder exits, trials, growth, and more.
Here’s a glimpse of what you’ll learn:
What "loyalty" means
Map out the customer journey
How to make your customers come back
How to build high-performing teams
Tips for the BFCM
Resources mentioned in this episode:
Sponsor for this episode...
This episode is brought to you by BSR Digital.
BSR Digital helps e-commerce brands that want to scale their business to the next level through Facebook, Instagram & Google Ads. Founded by Brian Roisentul, the social media marketing agency currently manages over $3.6M/yr on Facebook, Instagram & Google Ads.
To learn more about BSR Digital, visit their website or book a call here.